Quality management

The first class quality of VON ARDENNE products is the most important prerequisite for customer satisfaction, for the competitive position of our business partners and for securing the continuance of our company on global markets. Therefore, VON ARDENNE has developed a process-oriented corporate structure.

The implementation, putting into practice and constant improvement of our quality management system, which guarantees a high quality standard for our products, processes and services, is the responsibility of every single employee. Advanced professional training and clear structures and procedures are preconditions for quality-oriented team work.

Apart from ensuring the quality of our products, our quality management comprises external cooperation as well as our purchasing and logistics activities.

Our quality management representative, who is authorized by our management, is the contact person for customers, certifying and examination organizations for all aspects of quality assurance and quality management.

Zertifikat ISO 9001:2008

guiding principles of our Quality management system

Quality determines customer satisfaction.
Quality is the result of active involvement of all members of staff.
Quality comprises the complete chain of processes, ranging from market analysis to service.
Quality is a permanent process.
Quality has to be measurable.
Quality is predictable.
Quality is determined by our and our suppliers' quality awareness.
Quality comprises all our processes, products and services.