customer service

Our specialist network will support you worldwide in order to find effective service solutions for your equipment, processes and systems. Apart from the headquarters in Dresden, VON ARDENNE has additional service centers in China, Malaysia and the USA. In Dresden, our experts provide support and qualified advice for the situation analysis on site or via remote control.

For receiving a service or maintenance contract please contact support@vonardenne.biz.

Please do not hesitate to contact us for further information. Get in touch!

Customer Service

Spare & Wear Parts

Downloads

Service locations

VON ARDENNE Anlagentechnik GmbH (Stammsitz)
Plattleite 19/29 | 01324 Dresden | Germany
Telephone inland: 0800 2255 8228 (free of charge) | Telephone worldwide: 0049 1801 2255 8228 (with costs)
E-Mail: support@vonardenne.biz

VON ARDENNE North America, Inc.
Ohio Service Center | Mr. Andrej Wolf
28304 Cedar Park Blvd. Suite A-2 | PERRYSBURG, OH 43551-4863 | USA
Telephone: +1 419 386 2789 | Fax: +1 888 390 0407 | E-Mail: support@us.vonardenne.biz

Arizona Service Center | Mr. Andrej Wolf
2250 East Germann Rd., Suite 4 | Chandler, AZ 85286-1574 | USA
Telephone: +1 480 726 5470 | Fax: +1 888 390 0407 | E-Mail: support@us.vonardenne.biz

VON ARDENNE Vacuum Equipment (Shanghai) Co., Ltd. | Mr. Richard Gong
No. 418, Dongxing Road, Songjiang Industrial Park | SHANGHAI 201613 | PR CHINA
Telephone: +86 21 6173 0210 | Fax: +86 21 6173 0200 | E-Mail: support@cn.vonardenne.biz

VON ARDENNE Malaysia Sdn. Bhd. | Mr. Ronald Schierer
Suite B3.1 (B&C) Business Center KHTP | 09000 KULIM | Malaysia
Telephone: +60 4408 0080 | Fax: +60 4403 7363 | E-Mail: support@my.vonardenne.biz

VON ARDENNE Taiwan Ltd. | Mr. Ronald Schierer
No.345-3, Yatan Rd., Daya Dist., Taichung City 42854, Taiwan (R.O.C.)
Telephone: +886 (0) 425 6893 83 | Fax: +886 (0) 425 6893 82 | E-Mail: support@tw.vonardenne.biz

Quick and reliable service around the clock:

Global support for all VON ARDENNE products for the entire product lifecycle
Maintenance and repair
Special maintenance contracts and service level agreements
Phone support system / remote connection service
Delivery of replacement parts, wear parts and consumables
Replacement of parts that are no longer available
Retrofitting and modernization of vacuum technology plants and systems
Moving machinery to other locations
Organization and realization of training courses