Headquarters

At our headquarters, we provide:

  • 24/7 hotline
  • Service staff (equipment experts, component/ application experts)
  • Service sales
  • Parts management & central warehouse
  • Upgrades & retrofits
  • Technical training and customer training center

Service Locations

At our service locations, we provide:

  • Local service hotline
  • Service staff qualified according to VON ARDENNE Standards
  • Service sales
  • Parts management & local warehouse
  • Upgrades & retrofits for local customers
  • Technical training

Get in touch with us!

If you have questions about our service and upgrades, our service team will be pleased to assist you. You can reach our service staff by using the contact form.

We are looking forward to receiving your message!  

*mandatory item

Contact

If you have a specific problem with your equipment, please fill in the problem report carefullly before you contact our service locations. This will help us evaluate and solve your problem more quickly.

Please feel free to attach screenshots and documents that will help define and isolate the issue.

VON ARDENNE GmbH
Am Hahnweg 8
01328 DRESDEN, GERMANY
Tel.: +49 351 2637 9400
Fax: +49 351 2637 308
E-mail: support@vonardenne.biz 

VON ARDENNE Vacuum Equipment (Shanghai) Co., Ltd. | Mr. Ronald Schierer
No. 418, Dongxing Road, Songjiang Industrial Park
201613 SHANGHAI, PR CHINA
Tel.: +86 21 61730210
Fax: +86 21 61730200
E-mail: support-vave@vonardenne.biz 

VON ARDENNE Japan Co., Ltd.
Osaka office
| Mr. Ichiro Iwaki
Shin-Osaka Maru Bldg., Annex #908, 1-18-27, Higashinakajima, Higashiyodogawa-ku
OSAKA 533-0033, JAPAN
Tel.: +81 6 6324 4600
Fax: +81 6 6324 8870
E-mail: support-vajp@vonardenne.biz

VON ARDENNE Japan Co., Ltd.
Main Office, Tokyo | Mr. Ichiro Iwaki
Shiba Shimura Bldg. 4F, 2-3-12, Shiba, Minato-ku
TOKYO 105-0014, JAPAN
Tel.: +81 3 6435 1700
Fax: +81 3 64351699
E-mail: support-vajp@vonardenne.biz

VON ARDENNE North America, Inc.
Ohio office
| Mr. Andrej Wolf
28304 Cedar Park Blvd. Suite F
PERRYSBURG, OH 43551-4863, USA
Tel.: +1 419 386 2789
Fax: +1 419 873 6661
E-mail: support-vana@vonardenne.biz 

VON ARDENNE North America, Inc.
Arizona office
| Mr. Andrej Wolf
5550 W Chandler Blvd., Suite 3
CHANDLER, AZ 85226, USA
Tel.: +1 480 726 5470
Fax: +1 480 855 0947
E-mail: support-vana@vonardenne.biz 

VON ARDENNE Malaysia Sdn. Bhd. | Mr. Ronald Schierer
SUITE B3.1 (B&C) Ground Floor, KHTP Business Centre
Kulim Hi-Tech Park 
09000 KULIM, KEDAH, MALAYSIA
Tel.: +60 4408 0080
Fax: +60 4403 7363
E-mail: support-vama@vonardenne.biz