myVA
the one-stop information platform

Ordering spare parts, looking for technical information, watching e-learning and so much more:
myVA combines many digital services in one user-friendly interface.
You can access information and get individual support for your equipment wherever you are.

24/7 access to the VA world

 Here, you have central access to all relevant information from different systems. 
SMART CONTENT makes exactly the piece of information available that you need - when you need it.  And as everything is connected, you don't need to switch between applications, no matter if it about e-learning, ordering spare part or finding instructions for installing or dismounting them. 

 With the VA App, you can also access the information offline.
Our knowledge is at your fingertips.
Just a click or tap away.


Your Benefits at a Glance

 
Information

Every piece of information is available 24/7. SMART CONTENT provides you with exactly the right piece of information you need - when you need it.


Augmented Reality

We provide remote support using an app and smart glasses for efficient hands-free work. Step-by-step audiovisual instructions will guide you when every second counts.


Product Information

In the digital product catalog, you will get a broad overview of our portfolio, the corresponding spare parts and our digital products.


VA App

With the VA App, you can access all the information offline. 


Spare Parts

Optimize your spare part supply by identifying them quicker in 3D and streamlining your processes.


Knowledge Data Base

The digital knowledge database VA PEDIA provides you with a broad spectrum of information such as instructions or documentation.

VA PEDIA

EASY ACCESS TO INFORMATION


ESSENTIAL
INFORMATON
AT YOUR
FINGERTIPS

A digital knowledge data base for your equipment you can access anytime and anywhere:
VA PEDIA provides broad technical information especially for service technicians, operators and commissioning engineers.

Benefits

  • Quick access to the right solution
  • Always up-to-date information
  • Easier research
  • Helps finding solutions faster
  • All the information is interconnected
  • All the relevant information in one place
  • Smart & guided troubleshooting

VA COLLEGE

EASY ACCESS TO LEARNING


EASY
LEARNING
FOR YOUR
NEEDS

You want to ed­u­cate your ser­vice tech­ni­cians, sales agents and cus­tomers cus­tomers and pro­mote them in­di­vid­u­ally?

With e-learn­ing, for­mal and in­for­mal learn­ing will be an in­te­gral part of your ed­u­ca­tion and knowl­edge trans­fer process.  

Benefits

  • Text-to-speech
  • pro­vides class­room feel­ing
  • Cus­tomer lay­out
  • In­de­pen­dent of time and lo­ca­tion
  • In­di­vid­ual learn­ing pace
  • Struc­tured train­ing (Di­dac­tic De­sign)
  • Au­to­mated test and ex­er­cises
  • Au­to­mated eval­u­a­tions of test re­sults
  • Train­ing ma­te­r­ial on dif­fer­ent de­vices
  • Many mod­ules for ba­sic con­tent avail­able
  • Cus­tomiz­ing and spe­cific con­tent pos­si­ble
  • Var­i­ous lan­guages are avail­able

VA LIVE

AUGMENTED REALITY SUPPORT


SMART
REMOTE
SUPPORT
WHEREEVER
YOU ARE

Remote Assistance

Re­mote as­sis­tance with smart glasses, im­me­di­ate sup­port via re­mote ac­cess ex­actly when you need it: Aug­mented re­al­ity is push­ing the bound­aries of re­mote sup­port.

Imag­ine your ma­chine breaks down bring­ing your pro­duc­tion to a halt. You ur­gently need sup­port right now. With re­mote ac­cess, you can eas­ily and quickly reach out to the VON AR­DENNE ser­vice team and show them what the prob­lem is.

With the help of live video and aug­mented re­al­ity trou­bleshoot­ing steps in you field of vi­sion, we will help you solve the is­sue. This will save you valu­able time and travel ex­penses.

Smart Assistance

Learn­ing is so yes­ter­day. To­day, knowl­edge is sim­ply avail­able. Con­nect your phys­i­cal prod­uct world with knowl­edge and make the in­vis­i­ble vis­i­ble and tan­gi­ble - with smart as­sis­tance. It will help your em­ploy­ees to act suc­cess­fully, be­cause step-by-step in­struc­tions and tech­ni­cal in­for­ma­tion will be part of the ma­chine.

Benefits

RE­MOTE AS­SIS­TANCE

  • I see is what you see
  • Com­mu­ni­ca­tion via im­ages and lan­guage
  • Ex­pert not re­quired
  • Quick on-site sup­port
  • Fast trou­bleshoot­ing
  • Pro­vides se­cu­rity dur­ing ex­e­cu­tion
  • Can also be used in ex­treme in­stal­la­tion sit­u­a­tions

SMART ASSISTANCE

  • Video-based in­struc­tions
  • Hands-free device
  • High in­for­ma­tion qual­ity
  • Ex­pe­ri­enced han­dling also for spe­cial tasks
  • Qual­ity as­pects, glob­ally uni­form ser­vice pro­ce­dures
  • In­de­pen­dent work, self ser­vice
  • Lower qual­i­fi­ca­tion level for com­plex tasks

VA CATALOG

SPARE PARTS & MORE


OPTIMIZE
YOUR
SPARE PART
MANAGEMENT

Our electronic spare part catalog will help you optimize your spare part management. Why? Because it makes the identification of spare and wear parts easier, faster and more precise.

It will also help you avoid faulty orders caused by incorrect identification. Those delays in the ordering process will be a thing of the past.

VA CATALOG will enable you to access to the most recent data in real time around the clock.

Benefits

  • Service information system
  • Easy operation/navigation
  • Automatic change management
  • Short research times
  • Catalogues in all required languages
  • Visual identification of spare and wear parts
  • Optimized ordering process
  • Connection between mechanics and electrics
  • Integration of 3D models

ADVANCED COATING EQUIPMENT
FOR YOUR SUCCESS


With more than 60 years of experience in electron beam processes and 45 years in magnetron technology, both for industrial production and for research and development, VON ARDENNE is one of the leading providers of equipment and technologies in PVD thin-film technology and vacuum process technology.

Thanks to this expertise, we have managed to supply over 500 vacuum coating systems to our customers all over the world.

Besides the large-area PVD coating systems for glass and photovoltaics applications, VON ARDENNE offers dedicated platforms for microelectronics, sensors, optoelectronics, advanced packaging, power devices and photonics.

These platforms are modular and can be configured according the desired productivity, special requirements, different coating technologies, pre- and/ or post-treatment. They may also be combined with automation solutions for the substrate handling into and out of the system.

With this modularity, a wide range of applications from R&D to testing and pilot- production up to highly-volume mass production can be covered. What is especially interesting is the upgradability of the equipment, the fact that machines can “grow” along with the needs of our customers and our flexibility to adapt our equipment for new special applications.

 

 

Get in Touch

    

Daniela Graf
Director Ser­vice & In­stal­la­tion After Sales
Phone: +49 160 470 3270

 

Cornell Alschner
Man­ager Dig­i­tal Ser­vice Af­ter Sales
Phone: +49 175 438 0421

 

Production/Internet/Live